Shipping & Returns

Toto Item Shipments are delayed.

Bidet remotes are taking from 3-20 weeks. If you have placed an order with us please rest assured you will receive your remote. We will ship it as soon as it  available to ship. This is a nationwide issue and Toto has had shortages and delays on fulfilling these items.

Please contact us if you cannot wait any longer and we will be more than happy to return your payment.

Please do not place a chargeback with your credit card company in order to cancel the order, simply send us an email and we will process your refund within 24-48 hours and notify you by email once we have completed the refund. We truly appreciate your business and thrive to fulfill your order in a timely fashion. Our email address is and  the on the subject line please write "Remote Control Order Cancellation" along with your order number. 

Regular Toto  Items that are ordered through our site may take up to 1 week to fulfill and then they will ship. This is the manufacturers standard operating procedure on fulfillment. 

For Toto brand Toilets. All shipments are standard shipping by freight carrier. Once the order is on it's way we will notify you of the tracking and the estimated delivery date. 

Damages due to shipping:
If you received a damaged item that was shipped to you. Please take immediate pictures of the damages and email them to us at Faucetbar will not be responsible for any concealed damages or attempted returns if the damage is not documented at the time of the delivery. It is important that you thoroughly inspect your delivery and report any issues the day of the delivery. If the Item is being delivered by freight truck please ask the driver to let you inspect before leaving and if there are any damages please take pictures while they are on the truck as well as noting the damage on the Bill of Lading provided by the driver. Your freight is insured and we will do everything possible to replace a damaged item as we go through the freight companies insurance. We thank you for doing your part to help us get the situation corrected as quickly as possible. 

We have a 10 day return policy.  We must authorize the return before you send it. Please contact us By phone: (786) 584-6210  or By email : DO NOT RETURN PRODUCTS UNTIL WE HAVE ACKNOWLEDGED THE RETURN. This helps us to be able to keep track of your return and also allows us to make sure we have received your returned product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be it's original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.
Any items that are returned more than 10 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Faucet Bar, 15801 NW 49th Ave, Suite 1, Miami Gardens FL 33014, United States.

To return your product, you should mail your product to: Faucet Bar, 15801 NW 49TH AVE, Suite 1, Miami Gardens  FL 33014, United States along with the RGA reference given with our email or phone conversation.

You will be responsible for paying for your own shipping costs for returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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